Frequently Asked Questions
Have questions about shopping with us? We've got you covered! Below are answers to some common questions about our products, services, and online ordering experience. If you need more help, feel free to reach out.
What are your business hours?
Matawana Dispensary is open daily at 11:00 AM.
Sunday – Wednesday: 11:00 AM – 8:00 PM
Thursday: 11:00 AM – 9:00 PM
Friday & Saturday: 11:00 AM – 10:00 PM
Holiday hours may vary. Check our website or app for updates.
Do you offer discounts?
At Matawana, we don’t offer traditional discounts—but we do reward loyalty through our Matawana Rewards Program:
Earn points every time you shop—online or in-store
Unlock exclusive tiers like Seedling, Flower, and Budding for bonus perks
Get early access to product drops, wellness events, and members-only offers
Redeem points for products, branded gear, or future purchases
Join through our mobile app or in-store to start earning today!
No codes. No coupons. Just real rewards for our community.
What type of payment methods do you accept?
At Matawana, we currently accept:
Debit Cards
Cash
Stronghold Digital Payments
ATM On-Site
Why not credit cards?
Due to federal banking restrictions around cannabis, credit card companies do not currently allow cannabis purchases—even in states where it's legal. This is why we do not accept credit cards at this time.
We're committed to offering safe and secure alternatives like Stronghold and debit card processing to ensure smooth transactions for all customers.
What products do you carry?
Matawana offers a curated selection of licensed New York cannabis products, all lab-tested and compliant with state regulations. Our menu includes:
Flower – Sativa, indica, hybrids, and high-CBD strains
Pre-Rolls – Singles and multipacks, infused and non-infused
Vapes – 510 cartridges, disposables, and pods from top NY brands
Edibles – Gummies, chocolates, beverages, and tablets
Concentrates – Live resin, wax, diamonds, and hash
Tinctures & Capsules – Discreet, precise-dose options
Topicals – Balms, creams, and patches
Accessories – Rolling papers, lighters, batteries, and more
We prioritize local, legacy, and equity brands to support the New York cannabis community.
Check our website or mobile app for the live menu and daily specials!
Do you offer delivery?
Yes! Matawana proudly offers fast, secure cannabis delivery throughout Brooklyn.
Delivery is FREE within all Brooklyn zip codes
Flat fee to Staten Island
Minimum order amount required.
Place your order through our website or mobile app
Track your delivery in real-time with live updates
All deliveries are handled discreetly and securely, in full compliance with New York State cannabis regulations.
Wellness delivered to your door—convenient, legal, and reliable.
Where are you located?
You can find us at:
Matawana Dispensary
533 5th Avenue, Brooklyn, NY 11215
(Park Slope – between 13th & 14th St.)
🚇 Easy to Reach by Transit:
Subway:
R Train – Prospect Ave (5 min walk)
F/G Train – 7th Ave (10 min walk)
Bus:
B63 stops right on 5th Ave
B61 & B37 nearby
🚗 Driving?
Street parking available.
We’re also rideshare-friendly—just search “Matawana Dispensary.”
What is your Refund Policy?
Per New York State regulations, all cannabis sales are final. However, we will accept returns or exchanges within 7 days only for:
Damaged, defective, or incorrect products which must be in the original packaging with receipt.
Refunds will be issued in store credit only.
Please speak with a manager for assistance.
We’re committed to making it right—within the law
